Exam appointments may be changed as long as you are keeping your appointment within the same exam window and do so five or more business days before your scheduled exam appointment.
- If a candidate cancels more than 30 days prior to their exam appointment, a $35.00 cancellation fee will be charged by Prometric.
- If a candidate cancels less than 30 days but no later than five days prior to an exam appointment, a $53.00 cancellation fee will be charged by Prometric.
- A candidate who cancels an exam appointment less than five days before the scheduled appointment may forfeit all exam fees. A candidate who does not reschedule or cancel an exam appointment will be considered a “no-show” and will forfeit all exam fees.
All exam appointment changes must be done directly through Prometric:
- Within the U.S.: prometric.com/shrm or 888.736.0134
- Outside the U.S.: prometric.com/shrm or call the local Prometric Regional Contact Center found in Appendix C in the Certification Handbook
- If you requested special testing accommodations: 800.967.1139