A candidate may request an exam level change once during an exam window.
If an exam appointment has already been scheduled, it must first be canceled with Prometric.
Once the exam appointment has been canceled, an exam-level change request must be submitted at least 20 business days before the scheduled exam date.
Because an exam level change cancels the originally scheduled exam appointment, a candidate is required to schedule a new exam appointment.
If the exam window has already opened, the same time and location for the new exam appointment are not guaranteed.
To request an exam level change, e-mail [email protected], specifying which exam you wish to take.
Candidates requesting to change from SHRM-CP to SHRM-SCP must provide applicable work experience to ensure the eligibility requirements for the SHRM-SCP are met.
If those requirements are met, SHRM will verify the exam-level change request with a new Authorization to Test letter.
Make sure you review all policies in full by downloading our free SHRM Certification Handbook
If you need to cancel your exam, please click here to learn how.