I’m Receiving a WebSocket Error

If you see a message that you are missing websocket support:

You will need to enlist the help of your IT department in order to have them change any necessary browser/firewall/web filter settings to allow this.  Blocking completely or allowing ‘SSL decrypt and scaning’ of secure web sockets will cause a disconnect in the communication path to the learning system site and display the above error message.   

We suggest having your IT Team whitelist all traffic from proxies, layer 7 firewalls, and https decrypt and scan functions to all wildcards of http://*.partnerrc.com  and wss://*.partnerrc.com, as these are known to break connectivity with secure websocket traffic.

If you are a home user, you may need to disable or whitelist the above URLs from any endpoint management, anti-virus or firewall software you may be running.

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