If you experience problems loading the online course or are experiencing unusual browser behavior, you should clear your browser history. Instructions for all supported web browsers are listed below. You may need to perform this operation multiple times.
Microsoft Internet Explorer 11 and Edge version 79 or earlier: Legacy – no longer supported or tested.
Microsoft Edge (Version 83 and above):
- Click on the icon that looks like 3 horizontal dots in the top right corner.
- Next click on the gear-shaped settings button. Then choose “Privacy, Search and Services” on the left.
- Scroll down to the Clear Browsing Data section, and click “Choose what to clear” button.
- Select only these two: “Cookies and other site data” AND “Cached data and files.”
- Set time range to “All Time”
- Click on the “Clear Now” button.
- Completely close ALL open Edge tabs and windows, then open Edge again and try to log back in.
Firefox:
These instructions assume you are using the latest version of Firefox. It is recommended that you use the latest version of Firefox when using this site. If the instructions differ please make sure you update to the latest available version.
- Click the icon that looks like 3 stacked lines in the upper right corner.
- Click “History”, and then click “Clear Recent History”
- For “Time range to clear,” select “Everything” and then select the check boxes next to “Cookies” and “Cache.” Uncheck ALL other boxes.
- Click OK. Once complete, the window will disappear.
- Completely close ALL open Firefox browser tabs and windows, then open Firefox again and try to log back in.
Chrome:
These instructions assume you are using the latest version of Google Chrome. It is recommended that you use the latest version of Chrome when using this site. If the instructions differ please make sure you update to the latest available version. To check your version, go to the icon that looks like 3 vertical dots (upper right corner of browser window) and select Help then select About Google Chrome. If updates are available you will be prompted in this menu.
- Select the icon that looks like three vertical dots in the upper right corner of your browser.
- Select “History”, then “History” again.
- Select “Clear browsing data…” to the left.
- Select the check boxes next to “Cached images and files” and “Cookies and other site data.”
- Time range set to: “all time”
- Click “Clear data”.
- Completely close ALL open Chrome tabs and windows, then open Chrome again and try to log back in.
Safari:
These instructions assume you are using the latest version of Safari. It is recommended that you use the latest version of Safari when using this site. If the instructions differ please make sure you update to the latest available version.
- Select “Preferences” from the Safari drop-down menu. Choose the “Privicy” Tab.
- Choose “Manage Website Data.”
- Search for partnerrc.com
- Click “Remove All.”
- Completely close ALL open Safari tabs and windows.
- Open your browser again and try to log back in.
Safari Mobile (iOS devices):
- Open the ‘settings’ app.
- Select ‘Safari’
- Scroll and select ‘Advanced.’
- Select “Website Data”
- click edit and remove anything with “partnerrc.com” – then click Done.
- Navigate back to the learning system and log back in.
Android Devices (Chrome):
- On your Android phone or tablet, open the Chrome app.
- At the top right, tap More
- Tap History. Clear browsing data
- At the top, choose “all time”
- Next to “Cookies and site data” and “Cached images and files,” check the boxes
- Tap Clear data