Support Form Testing CertWise Learning System Support Center "*" indicates required fields Can’t find what you’re looking for, need immediate assistance or have a question/comment? You’ve come to the right place. We’d like to gather a few details in order to better assist you. So, what can we help you with today?* How can we help?* Login issues Password reset Technical issues (accessing the online study tools, troubleshooting, etc.) Program Materials (program features, printed materials, error reporting, etc.) How can we help?* How do I register for the exam? I’m having problems scheduling my exam. Please see PMI’s Certification FAQs https://www.pmi.org/certifications/certification-resources/faq. If you are having issues with this process, please contact PMI directly for technical support https://www.pmi.org/about/contact.Please see PMI’s Certification FAQs https://www.pmi.org/certifications/certification-resources/faq. If you are having issues with this process, please contact PMI directly for technical support https://www.pmi.org/about/contact. Select an option that best describes your login issue.*[Please Select]How do I change my email address in my account?I clicked the activation link in my welcome email, but can't log in.I did not receive my activation or invitation email.I used my email address as my login name but it isn't working.When I try to access the online study tools, I see a spinning icon and the program will not load.I see a "browser not compatible" error message on my online course page.None of these options address my issue.Select an option that best describes your question about the program materials.*[Please Select]Where do I make comments about the reading materials or a quiz question?How many printed books are included in the course materials?How many questions are in the Learning System?I have a different question.Select an option that best describes your technical issue.*[Please Select]I can't access my online study tools.I'm having trouble logging in. What should I do?I need to reset my password.My web browser is not responding correctly.Is this software compatible with my computer?How do I install or upgrade to the latest version of the Chrome or Firefox browser?None of these options address my issue.Select an option below that best describes your password reset issue.*[Please Select]How do I reset my password?I tried to reset my password, but I didn't get my reset email.When I requested a password reset, it says I have multiple accounts and cannot reset.None of these options address my issue.Thank you for taking this opportunity to help us improve CertWise products. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include: the page number and/or section/topic for reading materials the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. iia8790) a screenshot of your issue the browser you were in and if possible, the url clear explanation of the issue Your feedback will be considered for the next product update. This is not a forum for content guidance or help. You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information. Thank you!Great question! Reading materials presented in 6 modules (2 printed books) aligned with both the PMBOK® Guide – Sixth Edition and PMBOK® Guide – Seventh Edition as well as the current PMP Exam Content Outline (ECO)Great question! Access to online study tools for one year including 1200+ practice questions. New questions are often times added with the release of a new version and our question bank is constantly evolving. Sorry to hear that, but we’re here to help! We’ve created a helpful resource for online access issues. Click here to troubleshoot.Sorry to hear that, but we’re here to help! If you’re having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are: Using an outdated browser. Please ensure you’re using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);Cache: Clear your web browser’s cache. For additional help, click herePlease see the FAQ’s above to further troubleshoot your issue.To reset your password, visit here.Sorry to hear that, but we’re here to help! Here are 2 solutions to try: For optimal performance ensure you’re using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).Try copying your link and pasting it into a new window.Sorry to hear that, but we’re here to help!Your invitation email may have been caught in your spam or junk folder. Look for an email from CertWise Customer Care or [email protected]. If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.Sorry to hear that, but we’re here to help! We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version. Visit here for instructions.Sorry to hear that, but we’re here to help! Please check your spam/junk email folders. The email would have come from Customer Care and the subject line would read, “Password Reset Email”.We’re sorry you’ve encountered this issue. We’ll need to collect more information to assist you with the issue. Click “Next” to continue.We can help with that! We’ll need to collect more information from you to assist you with the issue. Click “Next” to continue.We’re sorry the login process isn’t working for you. We’ll need to collect more information to assist you with the issue. Click “Next” to continue.I have….* found an error in the reading materials or quiz/test items feedback on the program features, functionality or a general comment CertWise Product:*[Please Select]Learning System for PMP Exam PreparationEssentials of Project ManagementContent location (section/topic or page number) or test question reference number:*Please upload a screenshot or video that might illustrate your issue better. Drop files here or Select files Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 30 MB, Max. files: 2. NameOptional (you will not receive a response unless a subject matter expert needs additional information.) First Last EmailOptional Quick Comment:*Agree to Terms*I agree to CertWise’s privacy policy. Please type the words “I agree” in the box below. Was the resource helpful in solving your issue or answering your question?* Yes No, I need additional help. Okay, we will do our best to help! Please provide your information below so we can contact you with an answer.First, may we have your name?* First Last Email address:*Primary address for support follow-up. Enter Email Confirm Email Learning system email address:*Enter the address associated with your product license. If you’re unsure, provide the one you think you used. We’ll send our reply to this address. New email address you'd like to use:* Please allow 1-2 business days for the change be added to your account. Browser:* Not sure what browser you’re using? Hover over me. In the browser’s toolbar, click on “Help” or the Settings icon. Click the menu option that begins “About” and you’ll see what type and version of browser you are using. Product version (or year you purchased your Learning System):Please upload a screenshot or video that might illustrate your issue better.Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.Please describe in further detail your question or the issue your are experiencing:* Agree to Terms*I agree to CertWise’s privacy policy. Please type the words “I agree” in the box below.This field is hidden when viewing the formURL Referral Source