Welcome to CertWise® Technical Support FAQ's!

Technical Support

I don’t see the “Begin” button on the Login Screen

If you see a message that cookie support is required, you will need to enable cookies following instructions for your specific browser you are using.

I’m Receiving a WebSocket Error

If you see a message that you are missing websocket support, you will need to enlist the help of your IT department.

I’m Receiving an Error on the Login Screen

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How do I install the latest version of Chrome or Firefox?

Follow these steps to upgrade or install the latest version of Chrome or Firefox on your computer.

My browser is not responding correctly and is experiencing problems

Here are Instructions for all supported web browsers if it is not responding correctly.

Is this software compatible with my laptop or desktop computer?

For optimum performance, we require using any of the following browsers to access the course.

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Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

We'd like to gather a few details in order to better assist you.

So, what can we help you with today?*

How can we help?*

Password reset

Technical issues (accessing the online study tools, troubleshooting, etc.)

Program Materials (program features, printed materials, error reporting, etc.)

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How do I register for the exam?

I'm having problems scheduling my exam.

Please see PMI's Certification FAQs https://www.pmi.org/certifications/certification-resources/faq. If you are having issues with this process, please contact PMI directly for technical support https://www.pmi.org/about/contact.

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Select an option that best describes your question about the program materials.*

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Thank you for taking this opportunity to help us improve CertWise products. If you have an idea for how we can enhance the Learning System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to Learning System content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. iia8790)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Reading materials presented in 6 modules (2 printed books) aligned with both the PMBOK® Guide - Sixth Edition and PMBOK® Guide - Seventh Edition as well as the current PMP Exam Content Outline (ECO)

Great question!
Access to online study tools for one year including 1200+ practice questions. New questions are often times added with the release of a new version and our question bank is constantly evolving.

Sorry to hear that, but we're here to help!
We've created a helpful resource for online access issues.
Click here to troubleshoot.

Sorry to hear that, but we're here to help!
If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see the FAQ's above to further troubleshoot your issue.

To reset your password, visit here.

Sorry to hear that, but we're here to help!
Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

Sorry to hear that, but we're here to help!
Your invitation email may have been caught in your spam or junk folder. Look for an email from CertWise Customer Care or [email protected]. If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

Sorry to hear that, but we're here to help!
We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

Sorry to hear that, but we're here to help!
Please check your spam/junk email folders. The email would have come from Customer Care and the subject line would read, "Password Reset Email".

We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

We can help with that!

We'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the login process isn’t working for you.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

I have....*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

CertWise Product:*

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Not sure what browser you're using? Hover over me.

In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.

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Is your question urgent?
Contact us by phone at +1-844-767-8444 (US, toll-free) or +1-651-905-2688 (outside North America)
Monday-Friday, 8:00 AM – 5:00 PM Central Time

Mailing address
CertWise Learning Systems Distribution Center
2975 Lone Oak Drive, Suite 180
Eagan, MN, 55121-1553 USA