Welcome to ProFM Credential Program Technical Support FAQ's!

Technical Support

I don’t see the “Begin” button on the Login Screen

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I’m Receiving a WebSocket Error

If you see a message that you are missing websocket support, you will need to enlist the help of your IT department.

I’m Receiving an Error on the Login Screen

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How do I install the latest version of Chrome or Firefox?

Follow these steps to upgrade or install the latest version of Chrome or Firefox on your computer.

My browser is not responding correctly and is experiencing problems

Here are Instructions for all supported web browsers if it is not responding correctly.

Is this software compatible with my laptop or desktop computer?

For optimum performance, we require using any of the following browsers to access the course.

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Password reset

Technical issues (accessing the online study tools, troubleshooting, etc.)

Program Materials (program features, printed materials, error reporting, etc.)

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Thank you for taking this opportunity to help us improve ProFMI products. If you have an idea for how we can enhance the program or if you would like to report a possible error, please share your feedback here. If your feedback pertains to program content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. iia8790)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Five reading modules teach the entire ProFM Body of Knowledge:

Module 1: Competencies for Facility Professionals
Module 2: Asset Management
Module 3: Risk Management
Module 4: Business Management
Module 5: Operations & Maintenance

Two-part online final assessment:

Part 1: Knowledge Exam – Designed to measure your breadth of knowledge in the FM profession based on the ProFM Body of Knowledge.

75 multiple-choice questions
90-minute time limit

Part 2: Application Exam – Designed to test your ability to apply your skills to real-world scenarios that you may encounter in your work.

50 multiple-choice questions
90-minute time limit

Assessment may be repeated at no additional fee until you pass (within your 12-month access period)

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We've created a helpful resource for online access issues.
Click here to troubleshoot.

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If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see the FAQ's above to further troubleshoot your issue.

To reset your password, visit here.

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Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

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Your invitation email may have been caught in your spam or junk folder. Look for an email from ProFM Customer Care or [email protected]. If your order was submitted by another individual on your behalf, please as that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Please check your spam/junk email folders. The email would have come from Customer Care and the subject line would read, "Your ProFM Educational Product Password Reset".

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I have....*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

ProFMI Product:*

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In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.

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URL Referral Source

Is your question urgent?
Contact us by phone at +1-651-905-2667 (Worldwide)
Monday-Friday, 8:00 AM – 5:00 PM Central Time

Mailing address
ProFM Distribution Center
2975 Lone Oak Drive, Suite 180
Eagan, MN, 55121-1553 USA