Welcome to the IIA CIA Learning System
Technical Support FAQ's!

Technical Support

I don’t see the “Begin” button on the Login Screen

If you see a message that cookie support is required, you will need to enable cookies following instructions for your specific browser you are using.

I’m Receiving a WebSocket Error

If you see a message that you are missing websocket support, you will need to enlist the help of your IT department.

I’m Receiving an Error on the Login Screen

If you see a message that cookie support is required, you will need to enable cookies following instructions for your specific browser you are using.

How do I download the eBooks onto my iPad Tablet?

To download the eBooks onto your iPad, follow these steps.

How do I download the eBooks onto my Android Tablet?

To download the E-Books onto your Android Tablet, follow these steps.

How do I install the latest version of Chrome or Firefox?

Follow these steps to upgrade or install the latest version of Chrome or Firefox on your computer.

My browser is not responding correctly and is experiencing problems

Here are Instructions for all supported web browsers if it is not responding correctly.

Is this software compatible with my laptop or desktop computer?

For optimum performance, we require using any of the following browsers to access the course.

Can’t find what you’re looking for, need immediate assistance or have a question/comment? Find additional guidance in our online Customer Support Center!

Let's Go

Is your question urgent?
Contact us by phone Monday-Friday, 8:00 AM – 5:00 PM Central Time
+1-877-442-2425 (USA/Canada) or
+1-651-905-2670 (Worldwide)

Mailing Address
The IIA’s CIA Learning System Distribution Center
2975 Lone Oak Drive, Suite 180
Eagan, MN, 55121-1553 USA

Welcome to the IIA CIA Learning System Technical Support FAQ's!